Overview
We understand that circumstances may change, and you may need to cancel your order. Our goal is to make the cancellation process as smooth and straightforward as possible.
How to Cancel Your Order
Before the Order Ships
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Contact Customer Service: If you would like to cancel your order, contact our customer service team as soon as possible.
- Phone: Call us at 1-800-950-4782
- Email: Send an email to websales@esolutionsfurniture.com
- Cancellation Confirmation: If your order has not yet shipped, we will happily process the cancellation and issue a full refund.
After the Order Ships
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Initiate a Return: If your order has already been shipped, you will need to initiate a return.
- Contact Customer Service: Reach out to our customer service team at 1-800-950-4782 or email websales@esolutionsfurniture.com to start the return process.
- Return Process: Follow the instructions provided by our customer service team to return the item(s). Please note that return shipping costs may apply.
Refunds
- Processing Time: Refunds for canceled orders will be processed promptly once the cancellation is confirmed. For shipped orders, refunds will be issued once the returned item(s) are received and inspected.
- Credit Card Refunds: Please allow up to 5 business days for the refund to appear on your credit card statement after it has been processed.
- Processing Fee: A 20% processing fee will be deducted from the refund for all cancellations made after shipment due to buyer’s remorse.
Important Information
- Timing: It is crucial to contact us as soon as possible if you need to cancel your order. Once an order is shipped, we are unable to cancel it and it will need to be returned.
Contact Us
For any questions or assistance with canceling your order, please contact our customer service team. We are here to help and ensure your satisfaction.
- Customer Service Phone Number: 1-800-950-4782
- Customer Service Email: websales@esolutionsfurniture.com
Thank you for your understanding and cooperation.
Note: This information is current as of June 1, 2024. Cancellation policies are subject to change, so please check our website or contact customer service for the most up-to-date information.