We want you to feel happy and confident with your purchase. If, for any reason, you aren’t quite satisfied with your product, you have up to 30 days after the delivery date to initiate a return for all eligible products.
Return Eligibility
To ensure a smooth return process, please keep the following in mind:
- Condition: Items eligible for return must be in their original condition and packaging. Don’t recycle your boxes just yet!
- Time Frame: Returns must be initiated within 30 days of the delivery date.
Damaged Items
If your return is due to damage incurred during shipping, we can send replacement parts to repair the damage at no charge. Please contact our customer service team to report the damage and arrange for replacement parts.
How to Initiate a Return
- Contact Us: Send an email to our sales team at websales@esolutionsfurniture.com.
- Include Order Number: Please include your order number in the email to help us process your return efficiently.
- Return Instructions: Our team will provide you with detailed instructions on how to return your item.
Non-Returnable Items
While we do our absolute best to accommodate everyone, we unfortunately can’t accept returns for the following items:
- Final Sale Items: Items marked as final sale are not eligible for return.
- Normal Wear and Tear: Items damaged through normal wear and tear cannot be returned.
- Assembled Products: Assembled or partially assembled products that cannot be returned to their original condition and packaging are not eligible for return.
Refund Process
If the item is returned in its original condition and packaging, we will refund the price of the item at the time of purchase. A 20% deduction will be applied to cover processing fees. Please note that return shipping costs may apply.
Contact Us
For any questions or assistance with the return process, please contact our customer service team. We are here to help and ensure your satisfaction.
- Email: websales@esolutionsfurniture.com
- Customer Service Phone Number: 1-800-950-4782
Thank you for your understanding and cooperation.
Note: This information is current as of June 1, 2024. Return policies are subject to change, so please check our website or contact customer service for the most up-to-date information.