Frequently Asked Questions (FAQ)

Ordering

• Where can I buy your products?
• What if I’m shopping for a tax-exempt organization?
• Can I call my order in?
• Can promotional codes be used on sale items, or can I use two or more discount codes on my purchase?
• Are finish colors accurate?
• Can I Obtain a Laminate Sample and/or Catalog?

Shipping & Receiving

• Shipping & Delivery
• Shipping Requirements and Address Information
• How will my furniture ship?
• Do You Ship to Canada, Hawaii, or Alaska?
• Can You Ship to APO/FPO Addresses?
• Will My Order Ship at One Time?

See all 9 articles

Assembly & Trouble Shooting

• The QR code in the instruction sheet does not work. How can I access the assembly video?
• Assembly Manual Download
• Is It Difficult to Assemble RTA Furniture?
• Do you have any assembly tips?
• What if there are missing or damaged parts in my order?
• How to Identify Hardware Parts Without Labels

See all 21 articles

Warranty & Returns

• Warranty & Returns
• What is Your Cancellation Policy?
• What is your Return Policy?

Maintenance & Other

• Can the Product Be Painted a Different Color?
• How Do I Properly Clean My Laminate Work Surface?
• What Materials Are Used to Make RTA Laminate Furniture?
• Why does my furniture smell or have an odor?